Support & Help Center

📱 General Questions

What is IntervalPro?

IntervalPro is a mobile app designed for high-intensity interval training (HIIT) and Tabata workouts. It features customizable timers, pre-built workout templates, progress tracking, and more.

Which devices are supported?

IntervalPro is available for:

• iOS: iPhone and iPad running iOS 12.0 or later
• Android: Devices running Android 5.0 (Lollipop) or later

Is internet connection required?

No, IntervalPro works completely offline once installed. All your workouts and data are stored locally on your device.

💎 Premium & Subscriptions

What's the difference between Free and Premium?

Free Version:

• Up to 3 custom workouts
• 50+ pre-built templates
• 30-day workout history
• Contains advertisements

Premium Version ($3.99/month or $29.99/year):

• Unlimited custom workouts
• Complete workout history
• Advanced statistics
• Ad-free experience
• Priority support

How do I upgrade to Premium?

Open the app and tap on "Upgrade to Premium" or go to Settings > Premium. Follow the prompts to complete your purchase through the App Store or Google Play.

How do I cancel my subscription?

• iOS: Settings > [Your Name] > Subscriptions > IntervalPro > Cancel Subscription
• Android: Google Play Store > Menu > Subscriptions > IntervalPro > Cancel Subscription

You must cancel at least 24 hours before your renewal date to avoid being charged for the next period.

Can I get a refund?

Refunds are handled by Apple and Google:

• iOS: Request through reportaproblem.apple.com
• Android: Request within 48 hours through Google Play Store

What happens when my subscription ends?

When your Premium subscription ends, you'll revert to the free version. Your workout history and custom workouts will remain, but you'll only be able to create up to 3 custom workouts, and ads will be displayed.

🏋️ Using the App

How do I create a custom workout?

1. Open the app and go to the "Configure" tab
2. Tap "Add Workout" or the "+" button
3. Enter workout details: name, work time, rest time, number of sets
4. Tap "Save" to create your workout

How do I start a workout?

1. Go to the "Train" tab
2. Select a pre-built template or your custom workout
3. Tap the workout card to open it
4. Tap "Start" to begin the timer

Can I customize the audio cues?

Currently, audio cues are pre-set to alert you at the start of work intervals, rest intervals, and when the workout is complete. Custom audio settings may be added in future updates.

How do I view my workout history?

Go to the "Statistics" section to view your workout history, completion streaks, and other performance metrics.

🔧 Troubleshooting

The timer is not accurate

If you notice timing issues:

• Ensure your device has sufficient battery
• Close other apps running in the background
• Check that your device's system time is set correctly
• Restart the app and try again

Audio cues are not playing

• Check that your device volume is turned up
• Ensure the app has permission to play audio
• Check that Do Not Disturb mode is off
• Restart the app

I lost my workout data

Workout data is stored locally on your device. If you:

• Deleted the app: Data is permanently lost
• Got a new device: Data doesn't transfer automatically (cloud sync coming soon)
• Updated the app: Data should be preserved

We recommend backing up your device regularly.

The app crashes or freezes

1. Force quit the app and restart it
2. Restart your device
3. Check for app updates in the App Store/Play Store
4. If the issue persists, contact support with details about your device and the problem

Ads are not displaying properly (Free version)

If ads are causing issues:

• Ensure you have an internet connection
• Try restarting the app
• Consider upgrading to Premium for an ad-free experience

🌍 Languages & Localization

What languages are supported?

IntervalPro is currently available in:

• English
• Spanish (Español)
• Portuguese (Português)

How do I change the app language?

The app automatically uses your device's language setting. To change it:

• iOS: Settings > General > Language & Region
• Android: Settings > System > Languages & input

📊 Data & Privacy

What data does IntervalPro collect?

We collect minimal data to provide the service:

• Workout data (stored locally on your device)
• App usage statistics (anonymous)
• Crash reports to improve the app
• Ad interaction data (free version only)

See our Privacy Policy for full details.

Can I export my workout data?

Data export functionality is planned for a future update. Stay tuned!

Is my data shared with third parties?

We do not sell or share your personal workout data. Anonymous usage statistics may be shared with analytics providers to help improve the app. Ad services (in the free version) may collect device identifiers for ad targeting.